Welcome to the shipping page of our food and beverage e-commerce. Fierolune S.a.s., with registered office in via Giuseppe Terranova n. 37 - 95131 Catania (CT), VAT number 06117750874, REA: CT-468628, is proud to offer you a reliable, efficient and transparent shipping service. Our aim is to ensure that the products you purchase arrive at their destination in the shortest possible time, maintaining the quality and freshness that distinguish them.

General Information

1. Delivery AreaFierolune ships throughout Italy and also to selected European destinations. You can check if your address is covered by our service by entering your postcode during the purchase process. In case of doubts or special needs, please do not hesitate to contact us by e-mail at [email protected].
2. Couriers and Delivery Times: We work with reliable couriers to ensure fast and punctual deliveries. Estimated delivery times vary depending on the destination:
   • ItalyStandard delivery in 2-5 working days. Express delivery in 1-3 working days.
   • Europe: Times vary from 5 to 10 working days.
3. Shipping Costs: In Italy, for orders over EUR 59.00, shipping is free. For orders below this price, the standard cost is EUR 9.00. In Europe, for orders over EUR 99.00, shipping is free. For orders below that, the standard cost is EUR 15.50.
4. Refrigerated Shipments: To ensure the freshness of temperature-sensitive products, we use refrigerated packaging. These are designed to maintain the cold chain throughout the entire transit period.

Shipping Procedures

1. Preparing the Order: Once we receive the order, we immediately start the preparation process. Each product is carefully checked to ensure that it meets quality standards.
2. PackagingPackaging is done with care, using suitable materials to protect the products during transport. In the case of fragile or delicate items, we use protective packaging to ensure a flawless arrival.
3. Traceability: Once the parcel has been handed over to the courier, you will be provided with a tracking code by e-mail. You will be able to follow the status of your shipment at any time through the courier's website.
4. Receipt of Delivery: When you receive your shipment, please check the packaging for damage or signs of tampering. If this is not the case, please contact us promptly at [email protected].

Return and Refund Policies

We understand that orders may sometimes not fully meet expectations. For this reason, we offer the possibility of return within 14 days from the date of delivery, provided that the products are still sealed and in their original condition.

1. Return Procedure:
   • Contact us by e-mail at [email protected], indicating the order number and the reason for return.
   • You will receive further instructions and a return shipping label if your return is approved.
   • Once the return has been received and verified, we will proceed with the refund.
2. Return Costs:
   • If the return is due to an error on our part or to a defective product, we will bear the return shipping costs.
   • Otherwise, the costs will be borne by the customer.
3. Time of Reimbursement:
   • Refund times may vary depending on the payment method originally used, but we will make sure to complete the process within 10 days of receiving the return.

Tips for Safe Shipping

To ensure that you receive the products in the best possible condition, we recommend you follow these tips:

1. Delivery Address: Make sure that the delivery address is correct and that someone can receive the parcel during the estimated delivery time.
2. Checking the Parcel: Upon receipt, check the integrity of the packaging. In case of visible damage, report it in writing in the courier's document before signing.
3. Immediate Communication: If you should encounter an anomaly with your shipment, such as a missing or damaged product, please contact us immediately to solve the problem.

Contact

For any questions or clarifications on our shipping, return and refund policies, we are always at your disposal. You can contact us by e-mail at [email protected].

Conclusion

It is important to us at Fierolune that your products are delivered correctly and on time. We always aim to ensure that your experience with us is positive and that you enjoy your purchases in excellent condition. Thank you for your trust in us, we will continue to serve you with dedication and professionalism!